The EE Community

So many problems since changing from BT to EE. Am I able to cancel contract?

I had broadband with bt for years and never once had a problem. Never had to call for support. I had my contract moved to EE and it’s been constant problems. The broadband keep dropping to a crawl and after numerous calls and two engineers I’m no bet...

I am on holiday in Denmark, I'm unable to make calls!

I am on holiday in Denmark, I'm unable to make calls, and unable to call EE on 150 for help - Is there a network problem?

Registering separate devices EE TV and Now TV

Thinking of switching from Sky Q multi room after decades. We currently watch on multiple boxes and devices. I'm reading in forums that for EE, I would only be able to register 4 devices. I'm planning on getting the recordable box and two mini boxes....

Long wait for order

I ordered the Samsung Galaxy Watch 8 in store on the 19th while upgrading my phone (received my phone on the day but they didnt have the watch in stock as the release date was the 25th)Track my Order shows that it was dispatched to store on the 20th ...

Insurance

I cancelled my insurance and I’m still paying for it how do I stop this 

Live chat

Hi, is it usual that Live Chat is unavailable under Help, all day Sunday?

Wifi

Billing

I paid 200 pound the 18th but nothing showing on me app still saying I owe 214 pound what do I do x

Speeds Not Consistant.

Just moved into a new build which had Openreach fibre already installed.Had a look around and decided on Essentials : Full Fibre 500 at a price i considered to be good.The router took much longer to arrive that expected but it did arrive and was easy...

Changing number

I’ve brought an EE sim plan, And I used to have an O2 sim. I said to keep my old number But it says it’s going to transfer like a month later instead of a couple days? I’ve got a new number with the sim, but I want my old number, I don’t know what to...