The EE Community

Migration from BT - agreed speed increase not implemented

I've just migrated from BT fttp 500 to Full Fibre Gigabit Essentials however my speed test are showing the same speed as I had on BT ie 480 Mbps. I suspect my profile has not been updated. What is the easiest way to get this resolved?

My ee broadband isn't working

EE hub with Brostrend WiFi 6 extender

I have an EE hub and use it with a Brostrend extender. Devices on the other extender work fine but I can’t see them in the list of devices on the management interface of the router.  I would like to see them so that I can get DHCP on the router assig...

Switching roaming

Recently, EE changed its inclusive extra deal to exclude Australia in the same roaming pass as the EU. I’m currently in Australia and will be for the rest of the year. I’m now unable to call EE to change it nor can I change it on the website because ...

EE Perks discount

I am trying do do my annual upgrade but my we perks code isn’t working can anyone advise 

50% Friends and Family

What's going on with 50% Friends and Family discount codes, no simo online that accept code, generated code, tried different browsers, online, via app and also not copy and paste still always says can't add to current plan as plan already discounted,...

Do i need to set up the EE smart hub when old BT hub is working fine

Hi i was a customer of BT and have moved to EE. I have broadband only fibre  and first 3 months are free. I only moved to EE because i was out of contract and BT were charging me a lot more than a contract. I wasnt unhappy with BT service internet ha...

U&Drama How watch 'live'

Help pleseI have just installed EE Tv Full Package. All working OK, except; how do I get U&Drama 'live tv'?U app works fine but no access to live tv there nor on the normal full tv channel list

I am having problem transferring my e-SIM to a new iPhone while abroad

Hi everyone,I recently transferred all my data from my iPhone 13 to a new iPhone 16. However, my eSIM (UK mobile number) didn’t transfer automatically, and I’m being prompted to contact my SIM provider.The issue is that I’m currently in Morocco and w...