Do i need to set up the EE smart hub when old BT hub is working fine

[cowman89]

Hi i was a customer of BT and have moved to EE. I have broadband only fibre  and first 3 months are free. I only moved to EE because i was out of contract and BT were charging me a lot more than a contract. I wasnt unhappy with BT service internet has always worked well.

I now have received the EE smart hub but I still have the BT halo hub connected and the internet seems to be working the same as before the switch no problems. BT said I didnt need to return the halo hub because it is quite old. I live by myself and my usage is quite simple I just have a desktop computer with ethernet and internet and dont need or want anything else like wireless or apps. Internet has always worked well and seems fast.

So my idea at the moment is to keep the EE smart hub as a back up and carry on using the original BT hub. I worry if i connect up this new hub I will  makes things worse or something will go wrong.  Am I able to stick with the BT hub for the foreseeable future? and what advantages and benefits are there if I use the new EE hub over the BT hub?

Thank you for any help or advice.

[JimM11]

@cowman89 Just keep using your BT router, as long as it is working, advantages one over the other for you is NIL. 

[Mustrum]

@cowman89   yes you can carry on as you are with the BT Hub, and keeping the EE one in case of issues is a great idea.

[JimM11]

@cowman89 Do not leave it too long, but on your desktop computer, sign into your NEW EE ID or set it up if that is what they asked you to do, that way when connected you should be able to see your account and bills etc, if not just make sure that EE Direct Debit is correct, and BT stop taking payments, and if you are due a refund from BT that you get it back, once that is all done and dusted, cancel your BT DD with your banking.

EE apps are not worth the aggro when it does not work, mobiles are for making telephone calls, and the occasional e-mail when you are out and about.

[XRaySpeX]

What is the name of the EE BB plan are you on including its speed?

Which BT router model do you have?

The EE SH+ would give you WiFi6 but then you don't want any WiFi.

[cowman89]

Thank you. Yes I have set up and signed in to EE with my ID. I am not sure if i am due a refund from BT. My last payment to them was end of march and my new contract with EE has started today. Does that mean BT owe me anything?

[JimM11]

@cowman89 Yes more than likely, you pay one month in advance with both BT and EE so due something back from BT.

EE will bill you now you are live with them, say both were £30 per month, BT owe you 10 days less than the whole month so about £20 back from them, standard way for all BB accounts. 

[cowman89]

Not sure of the plan think it was fibre 2 and the speed said 30 something megabytes when I logged into my EE acount. The router i have had it about 8 years think it is Halo 2 it is rectangular and has a big circle where you see the blue light.

[JimM11]

@cowman89 Link below will show you the BT Routers but sounds like you have the BT Smarthub 2. It's a good and efficient router no matter how old you think it is....

Different types of BT Hub | BT Help

[cowman89]

Thanks for all your help. I have the first 3 months free with EE. So I guess i will need to set up a new direct debit with EE at some point do i do that now or wait until the first 3 months are up?