Community Activity

Missing IPv6

I have just transferred from BT, where I had IPv6 working. It has disappeared with the transfer to EE and the EE hub. Why might that be? Is it fixable?

Brian160 by Investigator
  • 187 Views
  • 17 replies
  • 1 Helpful

Unable to access services abroad. EU and non EU

Hihas an issue earlier this year where I was unable to access services in Norway - tech support thought it was all solved im now in Egypt and unable to even send texts to 150. causing me big issues as 2FA texts not coming through. only option I can t...

Ukstripeu by Investigator
  • 145 Views
  • 17 replies
  • 0 Helpful

Changing number

I’ve brought an EE sim plan, And I used to have an O2 sim. I said to keep my old number But it says it’s going to transfer like a month later instead of a couple days? I’ve got a new number with the sim, but I want my old number, I don’t know what to...

Replacement phone upgrade

HiI have a contract that i can up grade if I swap my phone. I am happy to do this.The phone however is a replacement due to loss of original one. Can I still upgrade or is it void due to phone not being the original. 

ClareG2 by Explorer
  • 11 Views
  • 1 replies
  • 0 Helpful

Resolved! Evoucher text not sending

Hi, my step-daughter has an EE SIM card but never has it topped up, like for over a year. She only uses it on WiFi so never needs to be able to send SMS. However she was going away on a trip with limited WiFi so I bought an evoucher to top up her pho...

Bren39 by Explorer
  • 51 Views
  • 4 replies
  • 8 Helpful

Orders

I ordered a phone and SIM card 4 days and got an email with a reference number and saying it would be dispatched in a day or 2, haven't received any correspondence since 

Very slow unstable wifi with (Fiber 900).

Good Afternoon,We recently had the 'Fibre 900 WiFi 7 package installed into our home roughly 3 weeks ago. Since then we have had nothing but problems. We lost internet within the first day & had an engineer come our refit out fibre line due to the or...

OWH by Investigator
  • 799 Views
  • 6 replies
  • 0 Helpful

Resolved! Rest of World Roaming

I am currently on a 2 year contract with EE. One of my Add Ons is a Roam Further Pass which says "Use your UK Data, unlimited minutes and unlimited texts while abroad in rest of world"I am struggling to find on the EE website what this actually means...

CC6518 by Explorer
  • 44 Views
  • 3 replies
  • 2 Helpful

order number starting with xko not recognised

hi, i purchased a new phone online 2 days ago, got email with reference number xko and no other follow up emails, paid deposit etc and still no phone dispatched to me,or any correspondence, very poor service from EE and very bad communication, starti...

bridoh91 by Investigator
  • 59 Views
  • 5 replies
  • 0 Helpful