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Community Activity
Network problems in Pinner, Harrow (NW London)
We have experienced network issues in Pinner, Harrow (postcode HA5 3**) for nearly a week. This is causing issues as we rely on this network as our main source for internet connectivity. Usually similar issues have been resolved within a day or two a...
Unable to connect to a Windows VPN
I'm trying to create a PPTP VPN connection from my Android phone to my office.VPN works fine when phone is on wifi. However I'm unable to connect to the VPN when my phone (EE) is on mobile data (not wifi) connection.I can connect to VPN using my lapt...
Just want to see my plan details
All I want to go is look at my bloody plan for my phone, it's been nearly 2 weeks now , I'll keep wasting my time calling. Getting new people every time keep going through the same old thing. And then get a call saying my case is closed. But we're st...
Breach of contract terms ? No TV for four weeks
I wonder if anyone can offer any advice. My elderly parents who are customers/victims of BT/ee have had no television for nearly four weeks. We have spent many hours on the phone to EE, performed countless checks again and again. They have had one vi...
Device plan Bills/Payments
Where can I view my 'Device' plan/bills on the app or online? When I go to the Manage Bills & Payments section, it only lists my 'Plan' bills/payments. I need to change the direct debit for my device. As it keeps coming out before pay day. I'd alread...
Change address for delivery
Hello all, I’d like to place an order but have it delivered to my work address rather than home. How can I do this? I only see options to change my home and billing address, not delivery. Thank you!
Resolved! BT/EE TV - Manage Device problem
I have a 'Manage Devices' problem. With EE/BT TV web player, when I try to watch on my desktop, I get a message telling me I have reached my device limit. I go to device management and I can see that my desktop has used up all 4 devices when I've log...
Resolved! How do I receive my game pass?
Hello EE Community!I recently ordered a Nintendo Switch package, which came with 24 months of Nintendo Online, and a £50 EE Game Pass.The vouchers for Nintendo Online came with the console but I don't know how I'll receive the Game Pass. I don't know...
Receiving incoming calls whilst in Greece
Last year I was able for £25 to pay for a roaming package which allowed me to receive incoming and make outgoing calls through my plan without any other additioal charge.This package does not appear to be available any more. Can anyone please advise...
Message us?
Hello all. The 'message us' option has dissapeared for me on the app. I need to see old transcripts as I made a complaint and want to check what they promised as nothing has been done. Has anyone else's message us option dissapeared? Thanks
