Just want to see my plan details

[Stephen7771]

All I want to go is look at my bloody plan for my phone, it's been nearly 2 weeks now , I'll keep wasting my time calling. Getting new people every time keep going through the same old thing. And then get a call saying my case is closed. But we're still looking into it. Who's its looking into. I feel like closing my account and going elsewhere.

[Stephen7771]

All I want to go is look at my bloody plan for my phone, it's been nearly 2 weeks now , I'll keep wasting my time calling. Getting new people every time keep going through the same old thing. And then get a call saying my case is closed. But we're still looking into it. Who's its looking into. I feel like closing my account and going elsewhere.

[Rach_H]

Hi @Stephen7771,

Welcome to the Community!

We know how important it is to know what your plan includes, so I'm sorry to hear about the trouble you're having with your account, and that this hasn't been resolved when you've reached out to our team.

Have you had this escalated to a team leader when you've gotten in touch?

Rach

[XRaySpeX]

@Stephen7771 : Look in your online MyEE under Home > Plans & Subs > Plan Details.