Just want to see my plan details

[Stephen7771]

All I want to go is look at my bloody plan for my phone, it's been nearly 2 weeks now , I'll keep wasting my time calling. Getting new people every time keep going through the same old thing. And then get a call saying my case is closed. But we're still looking into it. Who's its looking into. I feel like closing my account and going elsewhere.

[Stephen7771]

All I want to go is look at my bloody plan for my phone, it's been nearly 2 weeks now , I'll keep wasting my time calling. Getting new people every time keep going through the same old thing. And then get a call saying my case is closed. But we're still looking into it. Who's its looking into. I feel like closing my account and going elsewhere.

[Rach_H]

Hi @Stephen7771,

Welcome to the Community!

We know how important it is to know what your plan includes, so I'm sorry to hear about the trouble you're having with your account, and that this hasn't been resolved when you've reached out to our team.

Have you had this escalated to a team leader when you've gotten in touch?

Rach

[XRaySpeX]

@Stephen7771 : Look in your online MyEE under Home > Plans & Subs > Plan Details.

[Stephen7771]

I've been doing that for the last 2 weeks and around 8 call too ee and told everyone about it will not load up,  I keep getting told  to give it a couple of days and try again. Sent from my Galaxy

[bristolian]

What is it about your plan that you're looking to check? Your first post, just says "look at my bl**dy plan" - what does this mean? What do you want to look at?

Unless you have a very unusual exception, most EE's plans include 3 elements. 1: A certain number of voice call minutes, covering calls to 01, 02 & 03-prefixed landlines, and UK mobiles. 2: An allowance of text messages for sending to UK mobiles, 3: A data allowance for mobile data use.

[XRaySpeX]

4. + some dates.