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Overcharged

Clonk
Explorer

‎14-03-2025 10:27 AM

Hi,

I’ve been charged for Apple Music this month, and it is free for 6 months and runs out tomorrow, so I’ve cancelled the subscription today, is there a reason for the extra charge on my last bill?

TIA 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎14-03-2025 11:02 AM

@Clonk  Are you 100% certain you’ve cancelled this within the 6 month free period?  You wouldn’t be charged otherwise. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team
In response to Chris_B

‎14-03-2025 01:58 PM

Hi there @Clonk 

Thanks for coming to the community 🙂

If you log into the EE app and look at your add-ons, do you have the free Apple Music add-on showing? 

How much were you charged on the last bill? 

Leanne.

0 Helpful