Overcharged

[Clonk]

Hi,

I’ve been charged for Apple Music this month, and it is free for 6 months and runs out tomorrow, so I’ve cancelled the subscription today, is there a reason for the extra charge on my last bill?

TIA 

[Chris_B]

@Clonk  Are you 100% certain you’ve cancelled this within the 6 month free period?  You wouldn’t be charged otherwise. 

[Leanne_T]

Hi there @Clonk 

Thanks for coming to the community 🙂

If you log into the EE app and look at your add-ons, do you have the free Apple Music add-on showing? 

How much were you charged on the last bill? 

Leanne.

[Garglon]

Hi Leanne

it was £10.99

[Chris_B]

@Garglon  As you’ve jump in to someone else’s post all that can be said is you’ve been charged the correct amount for Apple Music.    

 Would you care to elaborate why you’ve put £10.99 ?