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Message us?

Mandz73
Explorer

‎06-04-2025 11:41 AM

Hello all. The 'message us' option has dissapeared for me on the app. I need to see old transcripts as I made a complaint and want to check what they promised as nothing has been done.  Has anyone else's message us option dissapeared? Thanks 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎06-04-2025 11:58 AM - edited ‎06-04-2025 11:58 AM

@Mandz73  Did you request a copy of the transcript at the time ?   It’ll not show now as the session got closed.   If the option to live chat isn’t available and you are a contract customer as live chat is only available to contract customers you’ll need to call customer support to see if it can be sent to you.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Mandz73
Explorer
In response to Chris_B

‎06-04-2025 12:08 PM

Thanks 👍

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Mandz73

‎06-04-2025 01:30 PM

@Mandz73 , I have reported this and it appears that some others have the same problem, it is being looked into.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.