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Community Activity
Refund
Hi, I'm texting about a £10 data pack on my account. I don't remember purchasing this pack, and I've barely used any of the data. I canceled the pack for next month, but I was hoping to get a refund for this month since I didn't intend to buy it. Can...
Team support
Today i order a Samsung with pay Monthley and when they get the money they cancelled it i dont know why and didn't refund me
Wrong address
Hello all.I have been moved over from bt.I was going to upgrade my package when I noticed my address was wrong.i don't want to take out a contract with ee if they are going to supply the wrong address. I have told them this but the main problem is.My...
Just so you know, we’re unable to let you upgrade or get another phone yet
Good morning,I am a fairly new EE customer and recently moved my wife's number over to EE. I now wish to move my number to EE but whenever I go to the SIM only page I get "Just so you know, we’re unable to let you upgrade or get another phone yet".Wh...
Transfer watch sim to new watch
Afternoon all. I have just bought a Samsung 8 classic smart watch. I had a samsung 5 pro with ee sim. Unfortunately I reset the 5pro watch and gave it to my dad without first unpairing the sim. I want to use the existing esim with my new watch and ...
Urgent: Outstanding £125 Voucher from Summer Promotion – No Response for a Year
Dear EE Gaming TeamI am writing to follow up on the unresolved issue regarding the £125 promotional voucher that was promised with the purchase of a PlayStation 5 Slim during your summer sale in June 2024. I originally raised this concern via email i...
Leaving EE broadband
Hello,My EE broadband contracts last day is tomorrow (23rd July), I'm on old broadband deal getting there 144mbps fttc service. If I stay with them on the current speed the cost will go from £34 to £44 with a deal or £47 without but will go up again ...
Global Protect VPN connects but data stream blocked
I have a similar problem to previous posters but cannot see a cut and dried resolution. I've been with EE since the middle of June 2022 and initially everything was fine until about 4 days in when my wife's (works from home) connection through our ho...
Broadband and app
Hello I recently been moved back to EE from BT, the problem I have is my account number but I can't make it work to add my broadband on the app. I've been sent a bill which is due to be paid on 28th £39.99 but I can't view it at allI also got an emai...
Overcharged re Roaming abroad
According to news reports EE have overcharged end of May beginning of June. For the last 10 years we have had nothing, this year for the 11days we were in Spain both our phones have been charged for roaming services even though we used the hotels WiF...
