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Transferred in error by EE without PAC code given.
I asked for a friends and family SIM to transfer a second phone number to EE. The SIM arrived and I got a PAC number from Three but did NOT give it to EE due to a change of plan. All should have continued as before.The SIM remained in an unopened env...
Getting very frustrated porting one of two numbers
It seems that because i have two numbers on my account ( for over 5 years) it's proving difficult via the ee app to get my pac code! It says go to switching on the app yet no such option exists. Seems a real rip off they make it so impossible. No.li...
Apple TV connectivity issues with Smart Wifi Pro
First up I should state that I have reported the issue posted below to EE Customer Services, but I thought it worthwhile posting here in case others are searching.I have a new service connected (1.6gbps service) with a Smart Hub Pro and multiple Smar...
Tnt sports Ultimate on discovery app
Hi new EE customer here and I have chosen tnt sports as my add on. Currently watching the FA CUP live which is broadcast on the ultimate 4k channel but I can't find this anywhere on the discovery plus app it only shows up on tnt sports 1.I have the a...
1.6Gbit connection new smart hub (white, small box) sporadic issues? DNS MITM?
Hello all,So I recently changed my service from 900mbit to 1.6Gbit and that involved a change of router and obviously the OR ONT on the wall.Ever since having it installed there seems to be an issue with (most likely DNS issues). Whatever is loaded/p...
starting a package
I am trying to order a broadband and TV package from EE. Total is £49.00when they then ask me my current supplier i say BT and they automatically send me to BT who say it will £107.00 BT currently give me 35mbs for ££90 !! + phone+ TV
Unable to convert credit to data
I have credit but unable to add it to data so I have zero data, the olnly reason I have this account is for data backup. App doesn’t work, online doesn’t work
I am in Poland, I have a signal but I cant make a phonecalls and receive phoneca
I am in Poland, I have a signal but I cant make a phonecalls and receive phonecalls since a few days. Can you help?I cant find the way to email ee and I am not able to call ee. *********** [Mod edit: Please do not post personal information on the pub...
Lost Discovery plus
Cutting a long story short…We were with BT until 2 months ago and then moved to EE, our subscription to Discovery plus was also moved and all was working well until suddenly no Discovery plus on either TV or IPad.99% on the time we only use it on the...
SSL issues when using EE cellular data
I've noticed in the last two weeks that I can't access certain apps like ChatGPT and Snapchat because it's flagging up that the server is using the wrong SSL certificate. It works perfectly via WiFi and if I use a VPN on cellular, it works fine also...
