The EE Community

Apple one activation on android issue

So I previously had apple music as my inclusive extra on my android phone with no issues. After upgrading my phone this wasn't offered so after going on ee online chat they changed my contract to include apple one but I cant activate it without an iP...

Billing error on first broadband only bill.

The app shows a bill for Broadband and TV which I didn't sign up for. I signed up for Broadband only.On the actual and very glitchy webpage it shows broadband only, but a wrongful charge applied of a set up fee.  I signed up and it was zero set up fe...

Repairs

I have booked my phone in for repairs last week. I was told DPD was going to pick it up. How long does it usually take for them to pick up a package? I have had any contact from either EE or DPD.

HOW DO I LEAVE A REVIEW FOR A MEMBER OF STAFF

I would like to leave a review for a member of your team the wonderful lady was called Dina in customer service she went beyond my expectations and was so so polite , helpful and bubbly and she is an asset to your team and there should be more the fo...

Can you seperate the wifi bands and name on ee smart hub pro

Having major connection issues with all my chromecasts since upgrading to Android 14, guaranteed google will say opt for just 5g bands,  if this possible seen conflicting info saying possible on some ee routers but not all?

New Sim swapped for old to port for Three to EE - No signal or symbol now on SIM

I have today placed the new SIM delivered this morning, to complete my switch from Three to EE> The PAC code had been given at the time on new SIM being sent.I placed the new SIM in and turned phone on. But no signal at all, no EE symbol and no abili...

Smart Wifi pro wired backhaul issues

HiI have my EE smart Wifi pro connected to my EE smart hub pro router via Cat6 but i am seeing the following issue, after a day or 2 speeds via the smart wifi pro drops to around 350-400 (I have 1000mb) from around 900-1000mb which suggests to me may...

I want to view my bill I have no EE app on my phone - I use a laptop

Returning equipment

I'm having real trouble returning an old EE Hub. After an issue with my original hub, a remote EE engineer sent me a replacement. Since then, I’ve been trying to return the old one—but I never received a confirmation email for the new hub delivery, w...