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EE TV significant issues
Took delivery of TV equipment today. Set up Pro Box earlier on Samsung TV, watched Sky Sports for a bit and all seemed to be working well. Just set up mini box on my Sony TV and Sky channels are unwatchable. Just pixels and broken sound. TNT Sport c...
New broadband issues, hub, app, line
No idea what is going on here, app and hub are clearly not on the same page. Hub makes all manner of clicking noises and suddenly disconnects the broadband.Checking the app it says a fault was logged on1st August and then says an Engineer came out . ...
Audio cutting out on Android Wi-Fi calls (EE Smart Hub Pro)
Evening AllMy household seems to be running into a requent problem with audio calls. If you are using an android device and you make a Wifi Call, whatsapp, viber, etc, the other persons audio will cut out every few words making it impossible to actua...
Apple one activation on android issue
So I previously had apple music as my inclusive extra on my android phone with no issues. After upgrading my phone this wasn't offered so after going on ee online chat they changed my contract to include apple one but I cant activate it without an iP...
Billing error on first broadband only bill.
The app shows a bill for Broadband and TV which I didn't sign up for. I signed up for Broadband only.On the actual and very glitchy webpage it shows broadband only, but a wrongful charge applied of a set up fee. I signed up and it was zero set up fe...
Repairs
I have booked my phone in for repairs last week. I was told DPD was going to pick it up. How long does it usually take for them to pick up a package? I have had any contact from either EE or DPD.
HOW DO I LEAVE A REVIEW FOR A MEMBER OF STAFF
I would like to leave a review for a member of your team the wonderful lady was called Dina in customer service she went beyond my expectations and was so so polite , helpful and bubbly and she is an asset to your team and there should be more the fo...
Can you seperate the wifi bands and name on ee smart hub pro
Having major connection issues with all my chromecasts since upgrading to Android 14, guaranteed google will say opt for just 5g bands, if this possible seen conflicting info saying possible on some ee routers but not all?
New Sim swapped for old to port for Three to EE - No signal or symbol now on SIM
I have today placed the new SIM delivered this morning, to complete my switch from Three to EE> The PAC code had been given at the time on new SIM being sent.I placed the new SIM in and turned phone on. But no signal at all, no EE symbol and no abili...
Smart Wifi pro wired backhaul issues
HiI have my EE smart Wifi pro connected to my EE smart hub pro router via Cat6 but i am seeing the following issue, after a day or 2 speeds via the smart wifi pro drops to around 350-400 (I have 1000mb) from around 900-1000mb which suggests to me may...
