The EE Community

Customer service

Hi all I have been trying for 2 days to get in touch with ee about a upgrade or to leave ,go through all the push this number this and that and end up with will get someone to get in touch with you or hang on the line message, know one has got back t...

Now TV Boost Ultra - is this available on EE

Just bought a new tv and wanted to watch sky sports on ultra HD (via Now TV)Spoke to someone at EE and they said I was paying for the UHD package, but the UHD channels are not available on the guide.  When I go to the Now TV app, I can see that my vi...

FTP into my Lan opens control & data ports but no data allowed through router

Hi.Been happily sending a daily FTP zip of my website's database (100Mb) to my local (home) server since 2012, via BT and then Virgin Media.Since I switched to EE full fibre 500 in late July, no data has been reaching my local FTP server, though my l...

1.6Gbit connection new smart hub (white, small box) sporadic issues? DNS MITM?

Hello all,So I recently changed my service from 900mbit to 1.6Gbit and that involved a change of router and obviously the OR ONT on the wall.Ever since having it installed there seems to be an issue with (most likely DNS issues). Whatever is loaded/p...

Getting very frustrated porting one of two numbers

It seems that because i have two numbers on my account ( for over 5 years) it's proving difficult via the ee app to get my pac code! It says go to switching on the app yet no such option exists. Seems a real rip off they make it so impossible.  No.li...

Spotted this thread in a hunt for answers re. why our EE order has been cancelled twice by BT Openreach.First time BTO couldn't find the property - its on the high street with a big fat number 6 on it. My eyesight isn't brilliant but even I can spot ...

Contact ee to activate persona hotspot

I try to turn on my personal hotspot but it says i should “contact ee to active on this account” and i dont know what to do. My mobile data works abroad but hasnt worked in the uk for some time, any tips?

EE App

I have had the EE app running perfectly for the past 6 months, but as of this month it just doesn't work at all. For some reason i can't get past the log in page and or I get error messages. Is anyone else out there having the same issue, does anyone...

Coverage in Woburn Sands

Update: 01 July 2025  Over the past month, our engineers have accessed the area and built the equipment needed for the new mast. We are working with the power company to install the power supply needed for the new mast. Barring any unforeseen circ...