The EE Community

Extremely slow 4g data connection, below 1Mbps most the time

I sighned up for an EE sim as it is advertised as fast speeds, but recently after using allot of internet (i am in hospital) my speeds have seemed to been throttled or put on some sort of data manipulation. I am on an unlimited plan and have been enj...

Re: I’m in USA and I can’t make it receive calls.

I’m in the US and experiencing the same problem.  I received the welcome text once I arrived in the country.  I have full access to text, WhatsApp, etc and can receive calls.  However, when I make a call, as soon as the person answers, the call drops...

Order refrence number

Hello, i upgraded my phone the other day and ive recieved no emails only a single text message about a new document agreement but i cant find that on the website and i cant track the phone without the refrence number, can anyone help

Netflix

I already have included Netflix in my package i received message 4th marchHello Amitkumar, we wanted to let you know that your Netflix Basic plan as your Inclusive Extra will be changing to Netflix Standard with adverts by 18 April. You'll get better...

Packs and addons

What’s the difference between a pack and a addon??Oh I know what the difference is, you can’t buy a addon using EE’s useless app.

Ported but Text issue

Recently ported over to EE from Vodafone keeping my original tel number  ,  when calls are made from mobile to any landline or other mobile my original number is displayed correctly on receivers handset. ...............But, if i send a text message f...

Pay per call charge

Good morning,I was swapped over to EE broadband from BT after renewing my contract with BT. When I was talking on the phone with the person who sorted out my upgrade/changeover I remember telling them I had no home phone so needed nothing relating to...

Roaming

EE BIG SPORT PACKAGE poor reception on Sky Sports Hd

I have the EE Big sports package.my broadband connection is good and I can watch TNT Sports HD without any issues. But Sky sports HD has terrible pixelation and sound break up. I can watch Sky Sports Tv fine through the NOW tv app and the Discovery +...

Is this real?

EE: We faiIed when trying to process your Iast biII. To avoid the cancellation of your services pIease use: https://ee-support-direct.web.app