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Community Activity
Resolved! Text message from “EE” or scam
Hi I received the attached text message supposedly from Ee, just wondering if it’s a scam as I’m pretty sure my bill isn’t due to be processed yet. Thanks
Message us??
Hi, Has this option to contact EE this way been removed? I’ve tried on the app and on the website but still cannot get the message us button to appear. is there a way to email them instead? Thank you
Resolved! Cannot change inclusive extra
I'd like to change my inclusive extra from Apple Music to Xbox GPU but all the other inclusive extra options are greyed out and cannot be selected. I've had Apple Music for nearly 60 days so should be able to change to another inclusive extra.Below m...
Double roaming charges
I have been charged double on two phones for a daily charge in France.I have spoken to 3 seperate ee helpers who agree I have been double charged and you have taken over £32 too much.I have been promised a call back from a manager who never rang.I ha...
Resolved! BT/EE TV - Manage Device problem
I have a 'Manage Devices' problem. With EE/BT TV web player, when I try to watch on my desktop, I get a message telling me I have reached my device limit. I go to device management and I can see that my desktop has used up all 4 devices when I've log...
Connecting my Echo and dots to EE
How can I connect my Alexa Echo and dots to the EE network? Have tried Alexa suggextions.
EE account not recognising my ported number
We moved our business phone numbers to EE but our EE account will not recognise the ported over numbers. What do we do about this please? Can anyone actually help. Customer service have tried twice but nothing has been done about this.
Resolved! Calls to complete huawei security not available from This network
HelloI tried to set up my huawei smart watch today. Part of the process to set up the account involves huawei sending you a text then you call a 6 didget number. The trouble is a message tells me "Calls to this number are not being connected if you h...
EE/Verisure Smart Home Security System
Oh my god! How difficult can it be to purchase a product that EE offers!!!I have been trying to purchase a home security package that EE offers with Verisure since mid April 2025. My details have been passed along to the specialist sales team on nu...
Dropout of wired device during the day
Hi,We have full fibre to the house with wired devices and wireless. Our main computer is an I Mac and is wired. We have several iPads a Mac mini and other devices including a solar panel inverter. All work until around 10.30 am when the wired iMac st...
