Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Double roaming charges

PENMON
Investigator
Investigator

‎01-07-2025 09:16 AM - last edited on ‎01-07-2025 10:26 AM by

I have been charged double on two phones for a daily charge in France.I have spoken to 3 seperate ee helpers who agree I have been double charged and you have taken over £32 too much.I have been promised a call back from a manager who never rang.I have so far wasted a whole morning travelling to an EE shop and 40 mins on the phone.I am now wondering how many customers and how much money is involved.All I keep hearing is it’s a known problem.How many people don’t realise they have been overcharged.

0 Helpful
3 REPLIES 3
PENMON
Investigator
Investigator

‎01-07-2025 09:21 AM

Exactly the same has happened to me.They say it is a known problem .3 seperate helpers have agreed I have been overcharged but nobody does anything .Promised a call from a manager who never rang.

0 Helpful
Katie_B
EE Community Support Team
In response to PENMON

‎01-07-2025 10:31 AM

Hello @PENMON. 

Thanks for coming here. 

I am sorry to hear you have not yet received your call back. 

When was a manager supposed to call?

Katie

PENMON
Investigator
Investigator

‎13-07-2025 02:25 PM

The same thing happened to me.Holding on to my money even though four helpers admitted it was their mistake.

0 Helpful