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HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 2824 Views
  • 8 replies
  • 7 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 13324 Views
  • 28 replies
  • 14 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 889 Views
  • 2 replies
  • 5 Helpful

Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 635 Views
  • 2 replies
  • 6 Helpful

Cancel tnt on discovery plus

If I cancel tnt sport on discovery plus can I watch until end of subscription?

Ken21 by Investigator
  • 733 Views
  • 2 replies
  • 0 Helpful

EE TV

My new EE tv boxes have arrived although my new broadband contract with EE doesn’t start time monday. Do I wait til Monday to plug it all in or can I plug in the tv box now then reconnect to new router on Monday?

Is my package right

Hi,just agreed we tv package. My confirmation email says my extras include HD and 4k and NOW boost. However in my we app they are not there and it’s is asking me to pay £6 each to add them on.So do I have them or not? Is the app wrong and it is tryin...

Whittin1706 by Established Contributor
  • 1499 Views
  • 17 replies
  • 1 Helpful

Resolved! EE mini box loosing connection to TV

Just set up the EE mini box on my second TV. The wifi connection is stable and fine but the box keeps losing connection to the Samsung TV - I keep getting no signal message on the TV and then the connection works again.

Resolved! Ipc6017

I am intermittently getting the above error code including a couple or minutes ago, when putting my EE Pro box hdmi source back on after watching itv3 in IP mode.After it asks me to call EE, I press ok and it then works. Can this please be investigat...

Weerab2024 by Scholarly Contributor
  • 5296 Views
  • 14 replies
  • 5 Helpful

Resolved! Activate discovery

Recently left sky to join ee my discovery plus was working fine until yesterday when my sky subscription ended I have tried all day to activate through my ee Pro box with no success I think i am being done over ee seems too good to be true

Resolved! New to EE TV

Hi just a quick question if I activate NOW TV subscription now I’m out charge from today or from when my box arrives which is not for the 29th is better waiting to activate NOW TV on the 29th of August thanks

Lee14801 by Established Contributor
  • 994 Views
  • 4 replies
  • 1 Helpful

Teething troubles with NOW TV Netflix etc

Ok so not the best start. But I haven't reached the end of my tether yet. Can anyone help with fault code btp-11195c.I can't access any of the add on subscriptions I have been billed for.

Romney1 by Investigator
  • 1001 Views
  • 8 replies
  • 1 Helpful

Does the EE TV Box Pro use the internet to stream live channels?

Hello there!I have recently ordered the Fibre67 broadband through EE. Along with it, I also got the EE TV Box Pro with a Big Sports package and an HD + 4K addon. I predominantly want to watch HD football on TV and use my broadband for everyday work.M...

Joe1503 by Investigator
  • 5120 Views
  • 6 replies
  • 6 Helpful