Watch TV on separate devices?

[miss_ratty]

We have bought the TV and sports package, and wondering if we can watch the same thing on different devices. My other half works away quite a lot, so would be looking to watch wherever he's staying at the time on his iPad, and I'd be watching at home. We were told this was possible when we bought the package, but are struggling to do it. 

[Matt_124]

You could download the individual apps for TNT Sports (Discovery+) and Sky Sports (NOW TV) depending on what you have and watch through these while away by logging into the same account you use for your package.

There is no one centralised app that lets you watch all of these on it however, due to licensing agreements etc.

[zulu17]

hi @miss_ratty  .
 On the iPad the apps Discovery + ( for discovery and TNT Sports/Eurosport) channels , EE TV app for TNT Sports as alternative, Now app for Sky Sports/Entertainment/Cinema channel content.

Each app has its only limits and restrictions on devices or concurrent users.

Is it Sky content that you are experiencing  the issues with ?  See the advice from NOW

“NOW is available on a huge range of devices. EE TV customers can watch on 2devices at once (as long as one is a EE TV Box and you start streaming in the correct order), or 3 if you have NOW Boost or Ultra Boost. If you're watching on a EE TV Box, to watch on 2 devices at once you'll need to leave the NOW channels and start watching on the NOW app. You can then return and watch NOW on your EE TV Box as well. You can watch live on your EE TV Box, and live or On Demand via the NOW app.”

[Midnight_Voice]

@miss_ratty 

With the two of you geographically apart, you will need to have Now Boost for all practical purposes, so you can both watch at once independently, without frantic phone calls to set it up. With Boost though, note that you  get 2 users now, not 3 as described above,

One small result of this is that if (say) you at home want to stop watching downstairs, and start watching in the bedroom on another device, it is vital to stop watching the first device by stopping the stream; don’t just switch away from it, or switch it off. If you stop the stream, Now will notice instantly, and decrement the user count. If you don’t, it may be twenty minutes before Now notice, and decrement the count. Which will stop you (or your husband) starting a further stream within those 20 minutes.

Also note that the ‘away’ person needs to use an app to watch anything; the EETV channels in the EPG only work on your home broadband. And it’s best if you use a non-EETV device away for the apps; a smart TV (your own, not a hotel one), a Roku, or a Firestick. You can use an EETV device, a Box Mini maybe, but you will be constantly fighting its failed attempts to connect to EETV.

I can’t answer for TNT and Discovery in detail like I can for Now, but they will have similar concurrent user restrictions.

But what you want to do is doable, as long as you do it right.

[Tony648]

I’ve tried to do this to watch sport on my iPad with the Now TV app but when I sign in with my EE account details I get the Incorrect Username/Password message. 

[Midnight_Voice]

@Tony648 

You need to go into the Now app on your EETV device, navigate to Settings/Account, and see what it thinks your username is.

EETV set these up manually, and don’t always get them right, so look very closely at it for any differences from what you think your username is.

If EETV have set it up wrongly, you will need to contact them to fix it.

Once the username is correct, log on to Now from a non-EETV device. It may also accept your password, if you switched from  Now direct to Now via EETV, but if not, use the Forgotten Password option to get an email to the username, from where you can set a new password, or set what you thought your password was, after which you should be able to log in successfully on Now on a non-EETV device.