We work and study from home, and are dependent on 4g mobile broadband. Was assured that it would be more than sufficient for us, however, we keep dropping out. Just filling this form now had the internet dropping.
Tried to phone EE, but they put the phone down on us. We still have more than 500 days left on the contract. We also have 2 mobile phones with them, which we would be ok to keep, but the mobile broadband is not working, we were accommodating past storm damage, etc. etc. but over the past 3 weeks it is getting increasingly worse.
What are our options. Can we keep our mobile phone contract and have relief from the mobile broadband in order to get starlink, as we don't see any other options due to it being a rural area where we live?
We feel that EE is not fulfilling their promises made at the point of sale, as we simply don't have sufficient broadband, we only use 2 laptops, 2 tablets, we have 3 security cameras, we hardly ever watch TV, and we don't use more than 5 devices at the same time, with that being the 3 security cameras. Can you please advise our bet course of action to get this resolved?
