Watching EE TV on laptop/ devices

[Shaunski]

Ive just spoken to EE and they have advised that EE TV can no longer be watched on anything other than the TV.  This is most disappointing and is a step backwards. Virgin/ Sky etc allow watching tv through other devices - why has EE decided to remove this facility?

[Chris_B]

@Shaunski  Have you tried installing the desk top player ? I can not nothing about this being stopped 

https://player.ee.co.uk/#/home/desktopInstaller

[Shaunski]

I tried everything and EE rep told me on the phone that EE can only now be
watched via your tv box and the app where we could previously watch tv on
other devices can now only be used to control recordings 😕

[DarrenDev]

EE TV can still be watched on all the same devices that have always been supported. Is it the Freeview channels you're trying to watch? These aren't available anywhere other than TV Box or EE TV Apple TV. Subscription content can be watched on all the other devices as normal. 

[Shaunski]

This isn’t what I was advised and having checked, is not true. I’m unable
to watch anything at all through EEtvplayer on my laptop and can only watch
tnt sports through my iPhone. All other channels available to me through my
EEtv package are unavailable including channels which are not free view eg
sky channels.

[DarrenDev]

https://player.ee.co.uk will allow you to watch TNT Sports, discovery, and the Asian Pack channels from Windows 11.

Your other subscription channels are available in their respective apps and web sites - discovery+, or Now TV.

If you have a specific thing you're trying to watch, and can't find a way to watch it, then please state what it is, and what issues you're having with it.

p.s. this hasn't changed for many many years - this is how BT TV / EE TV has worked since Now TV became part of the TV package.

[zulu17]

@Shaunski  your EETV package would include Now membership so the access to the sky channels included in your EETV subscription would be via the Now app on other devices.. Similarly discovery+ memberships are normally included in your EETV packages whereby content (TNT Sports and discovery entertainment) can be viewed by the discovery+ app.  

[Shaunski]

To clarify I can only watch tnt on my iPhone.
The sky channels I cannot watch are part of my eetv subscription not via
NowTv. I’m unable to watch discovery either.

The above is on my phone but I cannot watch anything at all on my laptop
through the eetv player.

[DarrenDev · Accepted solution]

@Shaunski you have the sports package - the only subscription channels included are TNT Sports, which you can watch via the discovery+ web site or on https://player.ee.co.uk/#/livetv/watchlive.  If you cannot watch them on your laptop then please say why - what error do you see?

When you refer to Sky channels, I assume you mean Sky News, Sky Mix, or Sky Arts? These are Freeview channels, not subscription. We don't have the rights to broadcast them in any of our apps. If you're referring to other Sky channels then please be specific, however I don't see any on your account.

[Shaunski]

Thanks for clarifying for the sky channels Darren.

The error message I kept getting on my laptop was that something has gone
wrong and gave an error code starting with wm.

However, I have now deleted my cache and reloaded the player and it now
seems to be working.