Issue logging into NOW TV after transferring to EE

[SGStokes25]

Hello,

can anyone advise how we log in to our NOWTV, as we swapped from BT to EE and now are unable to login with the given details appears, there are two accounts under the same email address linked.

the given username does not work, resetting password goes to the original email address linked account so that does not work either, I have now tried to delete the original NOWTV account.

any help?

thanks

[Michael_D]

Hi @SGStokes25 

Welcome to the community.

Did you receive an email from NOW after your account was set up to verify your email? It would be sent to the email address that the account is linked to.

Michael

[SGStokes25]

hello,

we had an existing account with NOWtv prior to swapping to EE, we were provided a username for this. But this does not work, and when we try to reset the password it is the the original account and not the one linked with EE

[Michael_D]

You should still be getting an email when you move over to EE, which would be confirming the new subscription. 

If you've not had that and the previous login doesn't give access, I'd recommend giving our TV team a call, and they'll be able to check the email address it is linked to and that it is set up correctly.

Michael

[SGStokes25]

so we had access until 12/03 when the previous subscription expired, and we have tried to use the account through EE which has not worked, we were given a username but when we try to reset the password, that does not work as the email address is linked to both accounts