Here’s a summary of what happened:
I switched from BT to EE last year, but the migration didn’t go smoothly because I couldn’t link my EE Broadband account to my EE account. I called EE multiple times, but nothing changed, so the waiting game began. After two months of calls, I gave up since my broadband and TV were working—I just couldn’t see my bills because the accounts weren’t linked.
Then, a couple of weeks ago, the TNT channels on Discovery+ suddenly stopped working. I called EE again, and they told me that my Discovery+ subscription had been canceled by an EE bot for some reason. They advised me to wait a week while their IT team resolved the issue.
A week later, I still couldn’t access Discovery+, so I called again. EE submitted a new order to fix the problem, but that didn’t work either. When I called back, they said I couldn’t activate Discovery+ because my accounts weren’t linked—an issue I had already raised multiple times. This time, they told me they had submitted a ticket to merge the two accounts, which would take 3–5 days.
Today, I called again since the issue still wasn’t resolved. I was told that an open order on my account prevented the merge from going through. My cooling-off period ends in three days, so at this point, canceling my TV package seems like the only option.
I can only access the channels through the tv box which means I won’t be able to watch the matches if I am not at home which is not what I am paying for. I should be able to access the channels by using my phone / console / laptop.
