Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for. The curre...

Coronation Street

Hi Sir or Madam, I am just wondering if I have won the corrie EE Competition please?

Resolved! Text this morning from mobile number

Hi all, This is an obvious scam but received a text this morning from a mobile number ending 4601 saying "EE: We were unable to process your latest bill. Update your direct debit details via: ee-account-id.web.app to avoid late payment fees" - this i...

Can't change parental controls

When I try to change my parental controls it says I need to ask my bill payer to change it yet that is me and I can't see how to change that. I'd appreciate any help!

Resolved! Emails

Has anyone else received emails from someone claiming to be ee customer services, saying there is a renewal issue with the billing details on your account. I have had two, which is weird, as I only have one account, and I would have thought ee would ...

How do I change my privacy internet settings I’m over 18

Resolved! Scam email, calls and texts

I've today received a email, saying made some changes to my account. I've called EE they confirmed I haven't changed anything

Email from ee

Hi, I have received the following email from ee today (no-reply@info.ee.co.uk). I have not got in touch with ee nor did I request any changes to any thing. Has anyone else received a similar email? and to the mods here, can you please let me know if ...

GDPR EE won’t stop spamming me

Anyone else found EE have completely ignored the fact you’ve requested no spam yet have started to receive spam texts again? It’s not the first time I’ve complained about this and it stopped for a while but in the last few weeks I’ve been getting the...

Please provide this pin to the store advisor......?????

Hi There, I upgraded in store today. Whilst there I had a text to my phone that I needed to provide to the advisor to access my account and set up my upgrade. All was well and good with my upgrade!3 hours later, away from the store, I have had anothe...

research of broadband performance in the UK

Hi I received an email from EE saying the follow, is it legit? Would you like to take part in some nationwide research of broadband performance in the UK?OFCOM have partnered with Sam Knows who will carry out this research across the UK. They’re lo...