Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! Lost phone

Hi my phone has been stolen and im unable to cancel anything as the options require you to call ee to report a stolen phone [which i cannot do currently right now as i do not have a phone] can we flag this manualy?

Resolved! Scam call

Just got called by someone who stated they were from EE. It was a woman but I could hear a man in the background both had Indian accents. She asked if I would like to reduce my phone bill by 40% I asked if she could send the details by email, an excu...

spam calls

i’m concerned as to how many spam calls i get that ring twice. i block them but on Thursday my phone dialled it back (unsure how). why should i be charged for these when o2 are giving money back and why isn’t EE blocking theses calls and , more i...

Potential spam call

I got rang by 00447921962635 and they asked for name DOB and address followed by passing the phone onto another person. Who asked for bank details I hung up.I'm currently in Cyprus with work and didn't know if its a legit call or not. I got offered d...

The account name has been changed but it wasn't me

Hi,I set up the account on my name a while ago, added two numbers (for me and my spouse) and everything was fine. But recently I found out the name and birthdate has been changed to unknown person. I tried to contact to support, visited stores but no...

EE 45% Discount - Scam?

Just received a call from 07307230916Saying its EE and offering 45% discountAsked for last bill amount , I said surely you have this infoWoman with foreign accent asked for my email address at which point I asked for the main EE customer service numb...

Content lock

Im payg and dont have credit card drivers licence or passport. No photo id. I have debit card. Im 42yrs old. I cant take lock off. This is ridiculous. Please what can i do 2 yrs ive been trying. Also my credit rating isnt good so i cant get a contrac...

Resolved! Text

received today saying 'we have updated your settings - restart your phone to activate' is this legitimate or a scam. Have turned mobile off for now

Resolved! Unrecognised Calls and Messages on Whats App and Messages

I have recently changed my Phone Number due to Personal Reasons. And since EE has changed it over the phone, I have been messages from a Hospital for Appointments to a certain Person on the Text Message.Also I have been having Missed Calls and Messag...

Resolved! phising emails.Hello EE Customer,

Hello EE Customer,We have noticed that you missed a payment for your EE account. Unfortunately, we were unable to process the payment using the card details you have saved in your My EE Account. The payment was due by the specified pay-by date, and t...