Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for. The curre...

Please provide this pin to the store advisor......?????

Hi There, I upgraded in store today. Whilst there I had a text to my phone that I needed to provide to the advisor to access my account and set up my upgrade. All was well and good with my upgrade!3 hours later, away from the store, I have had anothe...

research of broadband performance in the UK

Hi I received an email from EE saying the follow, is it legit? Would you like to take part in some nationwide research of broadband performance in the UK?OFCOM have partnered with Sam Knows who will carry out this research across the UK. They’re lo...

Parental control while overseas

I have a prepaid sim - I need to turn off the safe search function. But I can’t turn it off via the website because I’m not a post paid customer. I also can’t call because I’m overseas and EE tells me I don’t have the right credit to call the damn co...

Resolved! Scam text

Resolved! scam text message re bill

Just had a text saying unable to process my bill I’m assuming it’s a scam As bill already been taken!!! Not clicking on that link

Resolved! Is this a scam link?

I got an email from a mobile number saying that my bill hasn’t been payed taking me to this link https://myee-updatebilling.cc/account/step1#/id/logincan someone confirm if this is real or fake ee website?

Scam call

Received a call a little while ago.young man claimed to be from ee and needed to verify who I was before he could talk about an important issue with my pay as you go account. I’m asked several times what it was regarding and he said it was important....

Scammer pretending to be EE

i Keep having this number phone me...It's 02081245277...They claim they are from EE and could offer me a great deal..He chucked me a few questions he surely should of know the answers too so was suspicious.. I remembered that when i spoke to EE last ...

?scam call

I have just received a phone call off the following number regarding starting a new contract: 01462341325. They then sent a link which was a 'Lightico' browser to input card details and complete T&Cs. I have had a confirmation email from EE@eemail.ee...

Text message potential scam

Just had a couple messages through from a contact regarding them sending a photo/video and to click link and input number and code which then gets sent? Assume this is a scam ?