Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! Hi

I’m 34 please can I have my parental guidance turned off

Resolved! I want to turn my parental guidance off

Hi, I am 25 year old and would like to turn my parental guidance off asap

EE cyber security

Is it ok to download the vpn on ER cyber security

Fraud

Had fraud on my account! Ee let someone get on my account steal my number! There name is still on my account!! Changed all my passwords so getting no answers what so ever !! Been told different things by different people when I phone! Told to wait fo...

Resolved! Remove parental controls please

Scam offering 30%

Today I received a call from 020 4592 7771 offering 30% discount.They suggested that the discount was available to my mobile which was an old mobile number.I asked them who they were again and they said EE. I told them I didn't have a mobile with th...

New website PUK code issue

Hi, I need to get my PUK code as I've blocked my SIM but every single answer refers to the old ee website - there appears to be no up to date info on where to get your PUK code.I have tried these answers "Menu > Account Settings > Unlock your SIM."a...

Resolved! SCAM CALL saying they were EE

Scam call received on 22nd May from 01923 721532. Woman said she was from EE saying she could reduce the bill but as soon as I said no thank you she hung up. Obviously not EE. Reported to 7726

Resolved! Scam

Dear EE team! Yesterday I try to connect on line on the Stansted airport and after that my number was put into scam. I received message from DealHub for my one day free trail and after that I have to send STOP on 65222Help not to be charged. Unfortun...

How to unlock phone you reported missing

I reported my phone missing whilst in Tenerife, it was handed in to reception after me blocking it. I have unsuspended the account from another device, yet it still isn’t working?