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Password changed by someone else

Derekmac
Visitor

‎07-12-2024 10:51 PM

Hi I have just received an email my password has changed. I have now changed it again. I cannot contact ee. 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎08-12-2024 09:13 AM - edited ‎08-12-2024 09:14 AM

Hi @Derekmac 

Have you tried logging into your account (not via the link in the email), if you have changed this then again do not use the link i n the email. Also set up the 2 stage authentication. 

The email sounds like a phishing email. 

https://ee.co.uk/help/cyber-security/getting-started/avoid-and-prevent-scams

Thanks 

 



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Michael_D
EE Community Support Team

‎08-12-2024 09:53 AM

Hi @Derekmac 

Welcome to the community.

I can understand your concern with an email like this.

As @Northerner mentioned, it could be a phishing email. 

What email address did the email come from? Can you send over a screenshot of the email, blocking out any personal details like your email, full name and account number?

Michael

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