Content lock being activated every time I phone EE

[Katherine90]

Whenever I phone EE from my EE mobile to phone EE to complain about another matter specifically  not being able to contact GUERNSEY mobile numbers successfully which does not work at all, they keep enabling my content lock back on without my consent .

I'm on pay monthly and am obviously over 18 so the content lock which i have never chose to switch on at all gets switched on by the ee agent over the phone without my knowledge

[Chris_B · Accepted solution]

@Katherine90  Content lock is on by default have you ever requested it to be removed?    please read THIS about content lock.  

As for making an international call for you have a spend cap in place ?  If you do is this set to £0 

just text SPEND CAP to 150 and follow the instructions on the return message. 

[Katherine90]

I have requested for the content lock to be removed when I first got the SIM on 2016.

I have never had a spendcap switched on at all or set up by me

[Chris_B]

@Katherine90   If you go to the EE app and click the person icon top right then click settings and permissions you have the option to change content lock.    

 As for calling abroad ie out of the UK you’ll see following the above you can setup calling abroad just below the option of content lock. 

[Katherine90]

Contract

[Ali_A]

Hi @Katherine90 

Please go to How To I Turn On/Off Parental controls to change your Content Lock / Parental Controls on Pay monthly (contract) lines. 

Ali