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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! Pac number

I have pac number from previous provider and have new sim card in phone 

Resolved! Replacement sim not arrived

Im desperate for my replacement sim, that i have paid for, new number confirmed and no card - making it pretty useless and cant contact ee without a phone. Been four days now please advise on usual timescales and alternative solution!!

moses121 by • Investigator
  • 115 Views
  • 4 replies
  • 0 Helpful

No signal

Hi, I switched to EE few days ago. I have not received my package which should contain eSIM details/guide. I wake up this morning to no signal. I cannot even call EE, can’t track my order. This is a nightmare. 

Zamina by • Visitor
  • 79 Views
  • 1 replies
  • 0 Helpful

Not recieving texts or calls

I have recently changed from o2 to ee.Cant recieve or send texts or calls .Have tried everything advised , taking sim out , putting back in . Turning phone on and off and nothing is working .Any ideas???

Pr1412 by • Visitor
  • 91 Views
  • 2 replies
  • 1 Helpful

Sent out a Random SIM card

I have received a random EE Sim Card in the post today. It just came with a small leaflet that said “welcome to EE.” Nothing else.The label has a 4 digit code, my initials, and a mobile number. I do not have any accounts with EE other than log in det...

hlf1 by • Investigator
  • 177 Views
  • 7 replies
  • 1 Helpful

Sim only

Just signed up for a new sim only contract. Bod on the phone said I would get email confirmation. I’ve had the DD confirmation but nothing about the new line. Also not sure how long it will take for the new SIM to come…any rough ideas?

Lost my sim card

Hi I lost my sim card and I was calling with colic from EE and they say they will send me my new sim card in 2/5 working days but it's already past the time can I know whats going on

Erika0405 by • Investigator
  • 137 Views
  • 6 replies
  • 0 Helpful

Resolved! Just received my SIM pay monthly scheme. What now?

Hello EE and members of this forum. I've just received my SIM card, and I don't know what to do. I elected to keep my old number, and submitted a PAC code. How will I know my old number is working on the new SIM? Do I do something? Do EE inform you o...

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