So I finally got connected but with NO help from the Technical team. Thought I would come back and post the update for the benefit of others now I actually have some time.
Unsurprisingly the e-Sim did not arrive in the post the following day or the day after. In fact it was nearly a week and I couldn't wait so by the time it arrived I had already visited the Richmond store to get a physical sim. First thing they did was phone customer services. Went round the houses again exactly as I had done on the phone calls myself before they finally realised after over half an hour that the Technical team did not know how to fix this. Next snag - their new store system (Excalibur) was down and they were told not to use it (and thus issue a Physical sim). So struggling just to get a sim from them. Really ?
After a good bit of perseverance they eventually came out with a connected physical sim by using the usual sim swap system and saved me yet another call to the very poorly trained technical team. Thank heavens because I was losing the will to live although the wife was very impressed with my patience so every cloud eh.
God knows how people who don't know what they are doing get anything out of EE.
I am still toying with the idea of writing it up as well as here.
Why can't EE just email out e-Sims like the other networks and MVNO's ?
Terrible experience as a new customer to EE.
Be warned new EE customers be warned.
