eSIM QR Code not working

[Rovi]

So I just upgraded my monthly contract to a SIM Only plan and bought a Pixel 6 unlocked directly from Google.

On receipt of the new phone, I've deleted the eSIM from my existing phone (pixel 4) then ordered a replacement online through my EE (digital).

When scanning the QR code on the pixel 6, it says its invalid.

I then tried to scan it on my Pixel 4 to get service back, but its also invalid there too.

Now I have no Service so can't contact customer support.

How can I resolve this? and also, why is your website giving out non-working QR codes.

Also I tried several times, and never clicked the option to say I confirm I've downloaded it. I expect not to get charged 3 times for the faulty QR codes...

[reallyannoyedpe]

Thank you!! This worked for me first time

Legend!

[Riachsoup]

This worked for me. Added manually and removed the two $$ at the end after copying the text from Lens.

[Gonzalo01]

You are the man, thanks for the solution.

[Kynakuu]

Thank you so much! I've been on live chat for over 2 hours and finally found your comment which really helped out where they couldnt.

[luketoms]

Perfect! Thanks, flibblesan84, that worked perfectly for me on my Pixel 6 Pro.

I think EE should employ you!

Luke

[Sean_D]

Hi Everyone,

Thanks for all the comments.  I am so sorry that you have had problems activating your eSIM.

We found an issue that was causing this problem and late on Friday night this was fixed 😁  You should be able to scan your QR code without problem from here on out.

Cheers

Sean

[jlb92]

Sorry to say, Sean, that the fix you think you've implemented doesn't work. I've managed to do it via the solution given by a community member, but now I can't get a text to activate the SIM bc I haven't got a physical SIM.................. so my phone is rendered useless once more.

[James_B]

Hi @jlb92,

Welcome to the EE Community. 🙂

If you don't have an active SIM to receive your security code, please get in touch with Customer Care to complete your SIM swap.

They'll be happy to help.

James

[ASilvester]

Same here. Just got a Pixel 6 and get the message that the QR code is not recognised.

Tried all sorts, any help appreciated.

What have EE done to resolve the issue?????

[Leanne_T]

Hi @ASilvester

Thanks for coming to the community. 

Where did you purchase the eSIM? 

Thanks. 

Leanne.