SIM cards & Porting

Resolved! Number hasn’t transferred

Hello, I recently sent my PAC code to EE to transfer my number to my new sim and got the confirmation email to say it would be done within a few working days. It has been a week and a half but my number still hasn’t transferred over. I have followed...

What type of SIM do I get from the replacement SIM service?

I haven't upgraded my phone for about a decade and a half so I'm going from a non smart phone with what is technically a Standard Orange branded SIM card to a Google Pixel 6A, I wanted to go for an esim but the link on the E-SIM page just redirects m...

Phone number transfer

I got a iPhone 14, keeping my old number, how do I set up on phone I assume I have an eSIM. I didn't have an iPhone previously and it seems to want a QR code of some info. Like SM-DP + address etcWhere do I get these

Switch back to EE from o2

I left EE for O2 in the last 2 weeks. The network is terrible where I live so want to switch back. I’m within the cooling off period & have the PAC code but can I avoid another credit check to move back?my account still is showing I can upgrade so it...

Esim new iphone

Hi,I have just received the new IPhone 14 and want to take my esim from my iPhone 12 over to my new device. I have both devices still and my old phone is still active, what is the best way to do this? ThanksPaul

PUK code

How do I find my PUK code from the EE site; I'm logged into my account but can't find where to find the code; many thanks.

Sim

Hi I have got a pac code from my sim provider as I am moving onto ee but I am abroad right now and I was wondering how long it would take for my ee sim to come and if it has arrived whilst I’m on holiday would it cut my current sim off as the number ...

New application

Hi I have applied SIM as a new with PAC services on Tuesday and tried to register at App. I could succeed to register my name and verification in step 1 and 2 but I cannot finalize the step 3 as I could not register with my number. How can I proceed ...

Resolved! Upgrading from 4G to 5G router - no SIM arrived

I am upgrading from EE 4G router to EE 5G router. No SIM has arrived with the new router. Does this usually take some time to arrive and is is sent separately from the router? Thanks

Resolved! iPhone eSim leaving EE

Hi,I am finally out of contract and leaving EE. I have started the porting to my new provider. My question is:Will I need to do anything on the phone once porting is complete?Phone: Apple iPhone 13 Pro Max Thanks