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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Sim card issues

I ordered new sim card after my phone got missing, new sim card received inserted sim into my phone, unfortunately this is the message I'm receiving,(I'm sorry calls to this number are not been connected if you dial correctly I'm afraid it means this...

Pac transfer to ee

I have ee broadband and i have a sim only plan with 3. I need to transfer my 3 number to ee online before tomorrow. Please help me !

Resolved! obtain eSIM before receiving physical SIM?

Greetings.I've added a second pay monthly line to my account. While the help articles on the EE web site mention the possibility of ordering an eSIM and then downloading it using information in the order confirmation email, I could not find any optio...

BNKBNK by • Visitor
  • 4504 Views
  • 1 replies
  • 1 Helpful

Calls not working

I upgraded to a new sim yesterday, thought i’d be getting a new sim but the new contract was just applied to the sim I already have in my phone. Every time i try to call anyone the call ends straight away without ringing. What do I do? I’ve already t...

Awaiting sim

Hello I ordered my new EE sim card on 4th Dec. When will I receive this? I received a letter from you containing my first bill for 10th Jan, but I don’t even have the sim yet to use

Changing from BT to EE

Had an email today from BT to say that my mobile number has now been transferred to EE.  I am now not able to make calls or use text.  Phone is saying not registered to network.  How long does this normally take? Thanks 

Cheryl05 by • Visitor
  • 265 Views
  • 1 replies
  • 0 Helpful

Resolved! Possible to transfer number after trialling ee service?

Hi,I have a friend who would like to try out EE for a time to compare EE's services with their current network. They will likely buy some packs and run a new EE number concurrently alongside their existing mobile network.Once they are happy to make t...

ldoan by • Investigator
  • 371 Views
  • 4 replies
  • 2 Helpful
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