Forum Posts

SIM not delivered

I ordered a replacement nano SIM to fit my new device (old one had a micro SIM). I received a confirmation email saying it would be here in 2 days but it still hasn't arrived. Is there a chat option so I can message someone to chase this up? I dont w...

C-J-T by Explorer
  • 439 Views
  • 8 replies
  • 0 Helpful

Resolved! PUK code

I have recently upgraded and all of a sudden my phone won’t let me ring out and wants my PUK code

juls50 by Visitor
  • 466 Views
  • 1 replies
  • 2 Helpful

Changing eSIM to Physical SIM card

I bought a new Iphone 14 pro and didnt know you could convert your SIM card to an eSIM and obviously done that, but when i went into settings i deleted the eSIM and now i have to go and get a new SIM card. my question is can i still keep my old phone...

Additional Line

HiI have ordered via WEB an additional line for my family. Is this line with a new number? I have ordered an additional line with an additional number. The SIM will be delivered via free delivery, when I can I know an additional number? (Don't show i...

KS92 by Explorer
  • 422 Views
  • 1 replies
  • 2 Helpful

Phone number

Hello, when I put my phone number in , it says there's already an account for this number, how can I change it to mine !!

BOUGHT a sim card last week

 Hi, I sim card last week because I'm moving to EE and I still don't have news about where is it right now. I bought it 6 days ago, where could I call? Or can anybody help me?  Thanks

VictorTR by Valued Contributor
  • 264 Views
  • 1 replies
  • 0 Helpful

Lost activation SIM card

Helloi have stupidly lost the activation SIM card which was neW to EE. i went to a shop but I was not registered so they couldn’t help me (I was with BT)but now Bt stopped so my voice Mail is EE. Does I mean I could have a chance to get a News Sim ca...

STAC

so I’ve been given a STAC number from my old network provider, how do I give it to EE so they can get my old number cancelled