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Expired Credit Card & Now IPAD Sim card wont work?

Sven5698
Explorer

How do you recover your number when your credit card has expired a few months ago and want to recover the old number and log into account. When logging into account I want to update details and recover old number? 

4 REPLIES 4
Schockwave
EE Community Star
EE Community Star

Hello @Sven5698 ,

Welcome to the community,

 How long ago is it since you used the SIM card?

It may have gone into hibernation if it is a pay as you go SIM card:

'https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-...

After 273 days it will have been recycled and the number will be lost.

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Hi thanks for the reply. Only October so a couple of months. Missed the text to update 

It looks like I have now updated the CC. But now how do I set the following?

Select Network Provider 
Add Data Plan 
SM-DP+ Address
Activation Code
Confirmation Code  

Do I need to call EE or can I self serve ?

James_B
EE Community Manager
EE Community Manager

Hi @Sven5698,

Welcome to the EE Community. 🙂

Which iPad do you have?

Are you using a physical SIM card or an embedded Apple SIM?

James