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Changing from eSIM to physical SIM

Umiamz
Skilled Contributor
Skilled Contributor

I requested a physical SIM card to replace the eSIM in my iPhone a couple of days ago. I'm still waiting for the physical SIM to arrive (delayed due to postal worker strikes) but this morning my eSIM appears to have been disconnected.

I seem to remember that last time I did this, part of the activation of the new SIM involved texting a code to my number. Is this still the case? How can this be done if my eSIM has already been disconnected?

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Umiamz  Sounds like your number has already been ported to the new SIM card.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

@Umiamz  Sounds like your number has already been ported to the new SIM card.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Umiamz
Skilled Contributor
Skilled Contributor

@Chris_B Yes, I was wondering if this was what had happened. Fingers crossed, then...

Umiamz
Skilled Contributor
Skilled Contributor

Replacement SIM card finally arrived today and worked straight away.

James_B
EE Community Manager
EE Community Manager

Thanks for the update @Umiamz 🙂

James