SIM cards & Porting

SIM card still not activating

Hi there,  I am about at the end of what I can take with this SIM card. I accidentally pressed ESIM when setting up on this phone, was told I had deactivated my sim. Ordered a new sim, told it would be 24 hours. 24 hours pass, still no service. Then ...

Moved to EE via BT. Had sims. What now?

I spoke to BT and subsequently received 4 x EE sims for my family. I've had no communication from EE, I cannot set up an account online. When does my family put the sims in? When does it transfer? Numbers are supposed to transfer too, when does this ...

Iphone 14 EE Pay Monthly/PAYG

So, went out and got a new iPhone 14 Pro Max without a SIM card slot - probably an error. Looks like I can not convert my old ee PAYG sim using an old iPhone. Possible solution is to switch to a EE Pay Monthly which apparently does support eSIM. More...

Switching to Esim abroad

I have gotten a new phone (Google Pixel) while abroad and want to switch my PAYG sim from physical to ESim as I need the physical slot for another sim. When I go into my EE app, there is no way to do this. Is it even possible?

Help! SIM only deal

Hi. My son has an unlimited SIM with EE which he uses in his router for broadband. I’m trying to find out the number attached because he wants to cancel the contract. He doesn’t have any paperwork . He does have a reference number on his Direct Debit...

Sim or esim not working

Porting Issues

I’ve moved to EE from Vodafone. Put my porting code in and I was told this will be done by 11:59pm on 31/10. I received a text at 14:45 on 31/10 saying porting is complete and to restart my phone. So I’ve done this. The problem I have now is:- Nobody...

No service

My phone says no service 

Not recognising my SIM

Over the last two weeks I was getting cut off mid call. Was unsure if it was mine/other caller?The past 24 hours my SIM is not being recognised. Can't receive/make calls, only uses Wi-fi so can't use it out and about.Cache is cleared, diagnostic test...