Port-in from 1p Mobile

[GoldenTiger808]

Hi,

I submitted my PAC code alongside my order for a PAYM sim only card. But I’m not sure if my request has gone through?  I tried the online form and it keeps saying the PAC is incorrect but it is the right one. When I call 150 it recognises that I’m a new customer and if I want to port my number. But when I go through the process it says ‘something has gone wrong with your PAC Port-In Request.’ 
Who can I call to check if the process has started??

[James_B]

Hi @GoldenTiger808,

Welcome to the EE Community. 🙂

If your PAC code is no longer recognised, your number transfer may be underway. Our Customer Care Team will be happy to confirm if you get in touch on 150.

James

[GoldenTiger808]

Thanks James. I have called to get an update and the port is registered and will be actioned tomorrow. Seems there is a glitch with the online self serve system giving incorrect information. 

[Katie_B]

Thanks for coming back and keeping us updated @GoldenTiger808. 

Katie