SIM cards & Porting

Upgrading phone and PIN, but old phone is dead so cant get unlock code

Hello!  Just received a new Samsung A53 as upgrade to old A3, along with a new SIM.   Problem is when EE send the SIM unlock code to the old phone I cant get it as the old phone screen is illegible.  How else can I get the code?Thanks!

Replacement phone

I have payg phone,where I top up as required..not a bundle/no my ee account.I use phone only occasionally…I intend to buy a new phone,..how do I get my number and payg arrangement onto a new phone?Do I request a new sim?…and then what do I do?

PAC code

Helloive had my pac code sent from BT but when I type it in on the EE website it says ‘Please make sure you enter the right code…’has this happened to anyone? Thanks 

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Emergency calls only on new Sim

Hello,Order a new SIM card after misplacing my old SIM and when putting it into a new unlocked phone it just says "Emergency Calls only". I have tried in another unlocked phone too and it says the same so I can't activate the SIM!Is the SIM faulty? I...

Number Porting

Good Afternoon,I placed an order Sunday 13th November and provided the PUK code with the order, All last week we had nothing porting across.  Last night even though my old (Tesco) sim is still working i put the EE sim into the phone.  I can place a c...

Got new sim but my existing number hasn’t come across

New SIM

I have just upgraded to an iPhone 14 from an iPhone 11. In the delivery is a new SIM card. Will my old SIM card not work or does the new SIM work better with 5G?I've had my old SIM for a number of years, at least 4 years I'd suggest.Thanks

Lost sim

Hi I lost my SIM card