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ported number over from 02 to EE but now I can make or receive calls

cwoolley2
Visitor

I changed network providers sent PAC to port number over to EE, yesterday my O2 stopped working and I inserted my EE sim it shows EE on the screen and signal including 3G but I am unable to make or receive calls, if I make a call to a known number it says number not recognised.

1 SOLUTION

Accepted Solutions
Katie_B
EE Community Support Team

Hello @cwoolley2

Welcome to the community. 

I would recommend contacting our customer care team who can confirm if the number port has completed. If it has the team can do a network refresh which should resolve this for you. 

Katie

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1 REPLY 1
Katie_B
EE Community Support Team

Hello @cwoolley2

Welcome to the community. 

I would recommend contacting our customer care team who can confirm if the number port has completed. If it has the team can do a network refresh which should resolve this for you. 

Katie