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No network

Snowboarder_jsm
Investigator
Investigator

‎11-07-2023 09:42 AM

I recently damaged my old phone where it he screen stopped working. I remotely erased the phone before sending it away to get repaired. I’m now using an old phone and it says no SIM card installed and network unavailable.

I have tried two different phones and they both come up with the same problem. 

do I need to order a new SIM card or can I reactivate my current one? 

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1 REPLY 1
Leanne_T
EE Community Support Team

‎11-07-2023 11:27 AM

Hi @Snowboarder_jsm 

Thanks for coming here. 

If you call us from another phone on 07953 966 150 our mobile care team can send you a replacement SIM card with the same number, or, if you have an EE Store near you please pop in with photo ID and they can get you set up with a replacement SIM. 

Leanne 🙂

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