No 5g or 4g after number change.

[Colburt]

Morning all,

Today I’ve ported my old number from 02 over to EE. The port has been successful and all is working except for 5g & 4g. Everything is fine on Wi-Fi but when I turn it off, my phone shows the 4g or 5g symbol but it constantly says I’m offline on all apps. I’ve tried restarting my phone several times but it still won’t work.

Any suggestions appreciated.

[Gareth43 · Accepted solution]

This actually happened to me when I ported over a long time ago. Calls and all that works but no internet when on mobile data. They had to resend some network settings to my phone again and it was all sorted. So best to ring CS on 150. Can’t say for certain this will fix your issue but gotta be worth a try. Thanks

[Colburt]

Thanks

Ive solved the problem. It’s an iPhone 12 Pro.. you have to go into settings/general/VPN & device management and remove the old profile settings.

It works perfectly now.

[Leanne_T]

Thanks for letting us know @Colburt 

Leanne 🙂