The EE Community

Flashing green light

Hello. I have a hub that is connected  by landlines. It has been flashing green for a good few hours now. I have restarted the hub a few times and pressed the reset button. The green light comes on, flashes a few times then goes off. It then keeps go...

Migration from BT - agreed speed increase not implemented

I've just migrated from BT fttp 500 to Full Fibre Gigabit Essentials however my speed test are showing the same speed as I had on BT ie 480 Mbps. I suspect my profile has not been updated. What is the easiest way to get this resolved?

Connecting device when I accidently made one more account_all is not working now

Hello,I accidentally created an additional account, and as a result, I lost access to the previous connection I was using.I believe there was still credit on the account, but it seems that I can’t use it or prevent the auto pack from being applied.I’...

Faulty grade A iPhone 16 pro max purchased from EE

Hi I bought a like-new iPhone grade a 16 pro max iPhone just under 2 weeks ago and over the last 3 days it has been restarting randomly. It started off just doing it while it was off but now does it while I’m using it. I took it to Apple and they con...

Xbox game pass ultimate

I get game pass ultimate with my package. I haven’t received a code and when I try to activate it it just keeps refreshing. Can anyone help?

order xko

I have been trying to track my order but keep getting a timed out message.  could you please inform me of the status of my order placed 7 apr 2025? Thank you   [mod edit: removed personal details from the title of the community post]

Call

Just had a call from 01483 679985 regarding an eSim that apparently was ordered on my account. Just wanted to check if they from EE or if it was a scam

Mobile cut off 2 times in 1 week

Hello, to start i have a unlimited internet, calls and texts package, I had made some purchase with my ee mobile, I got cut off last week, I rang up explained I'm a career and my phone is a life line, I was told to pay £80 to bring my account under t...

My ee broadband isn't working