Number transfer - still waiting after a week

[sparcuk]

I moved to EE from Vodafone over a week ago. I entered the PAC in the EE website which was accepted during the sign up. Since then it has not transferred. Turning off and on again has made no difference. 

When will the transfer happen?

[Leanne_T]

Hi @sparcuk 

Thanks for coming here 🙂

What day did you complete the number transfer form? 

Is the Vodaphone SIM still working? 

Leanne 🙂

[sparcuk]

I completed it on the 14th July, and retrieved and fitted the new SIM on Monday 17th July

I haven't checked whether the Vodafone sim is working. I'll need to do that when I get home.

[Leanne_T]

If you text NUMBER to 150, does this show the temporary mobile number? @sparcuk 

Leanne.

[sparcuk]

I'll check when I get home as another issue I have is that there is no EE reception at all in SO21 2JN - even though the coverage calculator told me I would get good 4G coverage. It's been like this since I got the EE sim but just says 'it will be fixed in 16 hours' - so I can't text, call or anything (wifi calling doesn't work here even though I'm on wifi) until I get back home.

All in all, this changeover isn't going at all well (but thank you for your responses anyway)

[James_B]

Please update us when you get home @sparcuk 

Thanks

James

[sparcuk]

150 comes back with the new EE phone number, not my transferred number. 

Just put my Vodafone SIM in and it worked straight away! That means I'm now paying for two contracts because EE couldn't transfer my number in time. Really not happy about this!

[James_B]

Is your old SIM still active @sparcuk?

James

[sparcuk]

Yes, putting it in has it working straight away. Able to call my wife using my old VF sim  (and she can see the correct number) 

[James_B]

Hi @sparcuk,

Please get in touch with Customer Care so a member of the team can check your number transfer request has been processed.

They'll be happy to help. 🙂

James