New sim card not registerering

Pedro1956 · ‎31-07-2023

Have a new sim after the old one stopped working. The new sim will not work. Will not register online. New SIM is showing EE on my phone. Tried another supplier SIM card so phone is ok.

Schockwave · ‎31-07-2023

Hello @Pedro1956 ,

Welcome to the community,

Did you ask for a replacement SIM card or just ordered a new SIM card?

If it is a replacement SIM card, and it is not registering, I would suggest contacting customer service. If you are unable to contact them via your mobile, there is a free number you can ring either via another phone or via something like Skype:

08000798586.

If you ordered a new SIM card instead of a replacement SIM card, I also suggest you ring customer service to sort this out, in both cases, if you are near an EE high street store, you can also go there and get this sorted.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.