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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! New Customer eSIM

Hello! I am currently abroad and have purchased a new iPhone 14. I am with another network and want to switch to EE. Can I do this whilst abroad? Can you immediately download an eSIM once signed up to a new SIM only plan? Or will I need to wait until...

No service

My daughters sim card has stopped working.She can use wifi ok, but when not at home she gets a 'no service' message on her phone.She cannot make or receive calls or texts.I ordered a replacement sim card but it's the same problem with the new sim car...

Puk code

Log in online-> my ee-> my ee mobile -> acc settings and then scroll down until you see your puk code. 

Ulise by • Visitor
  • 281 Views
  • 1 replies
  • 1 Helpful

PAC Transfer from BT Confusion

Yesterday I received my new sim from EE which I ordered 4 days previously. I want to transfer my number from BT. When I ordered the sim it asked for my old number and PAC code. On the confirmation email it says: "Once you’ve received your order, inse...

OllyH by • Explorer
  • 2372 Views
  • 12 replies
  • 4 Helpful

Transfer issues

Hi I transferred my phone number from virgin to ee last week however my phone in the about section is still showing the temporary number despite multiple restarts of the phone and when using the chat function for messages it shows the text as from th...

TWoolston by • Investigator
  • 314 Views
  • 1 replies
  • 0 Helpful

My number has not been transferred from BT

 The PAC was registered and the new SIM activated before 4.30pm yesterday and I've now been told nothing will happen before Monday. (The website says something entirely different!) When I pressed the EE customer services person she then tried to tell...

Potager by • Investigator
  • 634 Views
  • 8 replies
  • 1 Helpful

Number Transfer

Hi!I have transferred my phone data over to new iPhone and inserted the SIM card but it hasn't transferred my BT number.Can you advise or post link to step by step? Thanks

KGB007 by • Visitor
  • 312 Views
  • 1 replies
  • 0 Helpful

Resolved! New phone

I’ve purchased a new S22 ultra direct from Samsung, I currently have a Samsung S10 I am on a SIM only contract with EE how do I get my current number onto my new phone 

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