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My sim is locked and I can't unlock it

linkthefoxy
Explorer

‎13-10-2023 05:24 PM

my simcard was locked and it won't let me register my phone so i cannot unlock it

0 Helpful
5 REPLIES 5
Chris_B
Grand Master
Grand Master

‎13-10-2023 05:30 PM

@linkthefoxy  If you have enabled your sim pin then the default sim PIN code is 1111. If you have changed the default sim PIN code and you don’t know this you’ll need to  keep entering the wrong sim PIN code until it’s asks for a PUC code and then you’ll get that code via your EE online account.   

0 Helpful
linkthefoxy
Explorer

‎13-10-2023 05:36 PM

my sim card is locked and it's not registered to my account so I can't unlock it

0 Helpful
linkthefoxy
Explorer
In response to Chris_B

‎13-10-2023 05:38 PM

it's not registered to my account

0 Helpful
James_B
EE Community Support Team
In response to linkthefoxy

‎14-10-2023 08:13 AM

Hi @linkthefoxy,

Welcome to the EE Community. 🙂

If you haven't registered your number with your EE account and need a PUK code, please get in touch with Customer Care.

They'll be happy to help.

James

0 Helpful
James_B
EE Community Support Team

‎14-10-2023 08:40 AM

Hi @linkthefoxy,

If you haven't linked your number to the EE app, please get in touch with Customer Care to request your PUK code.

Thanks

James

0 Helpful