SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Forum Posts

Resolved! SIM card

Dear everyone in the ee communityI have had numerous amount of Sim cards for the number ending in 280 and after a couple of months, it shows on the keypad up cancel  and callback and my Sim card does not ring out I can only receive incoming calls why...

c9 by Established Contributor
  • 1007 Views
  • 8 replies
  • 2 Helpful

Phone number

Hi I need to be able to get my old phone number back so I can access all of my life’s emails apps notes pictures I had to change my number due to crazy ex boyfriend but then realised I’m locked out of my life’s stuff and I have asked to retain that n...

Resolved! Cancel Port Request

I submitted a port request that said it will be done in 2 days time. I'd like to cancel that request and keep both the old and new numbers. Any advice on how I can cancel the port request?

Duke89 by Explorer
  • 3081 Views
  • 4 replies
  • 0 Helpful

Resolved! Sim card

My SIM card is closed and they need the PUK number. How can I get that number??thanks,,,,

MR1199 by Visitor
  • 403 Views
  • 1 replies
  • 2 Helpful

Cannot get EE PAC code due to "account status''

HiI am a PAYG customer and I believe my account is still active. I have been trying to get the PAC code from the app and web, but not successful.    After each attempt, I receive an SMS saying 'Hi from EE.  Sorry, due to your account status for xxxxx...

claw888 by Explorer
  • 1042 Views
  • 3 replies
  • 3 Helpful

eSIM Download fails in mobile app

Dear Community,Whilst trying the initial download of eSIM from the My EE mobile app ( Settings --> Replace my SIM/eSIM -> eSIM - Instant download -> This device ) I get the error below.I am setting up a second Personal line on my phone - see my origi...

eeAppError.jpg
iammac by Investigator
  • 3331 Views
  • 5 replies
  • 2 Helpful