How can i get the sim after i switch to EE through the website?

nickelyeah
Investigator
Investigator

‎20-08-2023 09:12 AM

How can i get the sim after i switch to EE through the website?

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎20-08-2023 11:58 AM

Hello @nickelyeah ,

Welcome to the community,

Did you get a PAC code from your previous network? This would enable you to keep your number.

When did you make the switch? SIM cards are sent out via second class post, so you should receive it within the next few days.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
nickelyeah
Investigator
Investigator
In response to Schockwave

‎20-08-2023 11:07 PM

I made the switch last friday. As it says the numbers will be transferred within 24 hours, i worry i dont have the sim to make my mobile function.

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to nickelyeah

‎21-08-2023 12:11 AM

@nickelyeah switches do not happen over the weekend, so it should happen on Monday, SIM cards are sent out by second class post.

Does your SIM card from your previous network still work? Once that does not work, then the switch should be complete.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.