Forum Posts

trying to get sim activated

just wasted over 50mins calling EE via landline as sim broken.  my new sim arrived today and had to phone via landline as sim not connecting,  was on hold for over 40mins before some guy from falkirk answered, then answer 10mins, he's tring to activa...

Resolved! Additional phone or SIM card

I have an UK issued EE mobile phone ( with a monthly plan) which I only use when in Europe. Can I get an extra UK SIM card so my wife can put it in her (Mexican) phone to use when we are in UK and Spain?  She wants to avoid the roaming charges while ...

Acaphil by Visitor
  • 391 Views
  • 1 replies
  • 1 Helpful

Resolved! PAC transfer

I joined EE and provided a PAC code as part of the process. I received a SIM and inserted on Tuesday got all the usually welcome texts. Waited Wednesday for the message that the PAC was complete. On Thursday, still no message, so I phoned 150 to talk...

Just switched sim from 02 to EE

I switched from 02 to EE on Monday and the man said today the numbers would change over. Since about 10am I’ve had no internet signal and can’t send/receive texts or calls. I’ve tried restarting network settings and my phone a few times but nothing s...

Transfer and porting

Hi hope someone can help Have bought me contract phone with EE and sent PAC code to transfer my old number from Vodafone on Monday - nothing has worked since. Spoke to tech team this morning - told the porting was completed at midday yesterday and ne...

Samrob67 by Investigator
  • 773 Views
  • 9 replies
  • 5 Helpful

Resolved! SIM Card

Hello,I went to my local EE shop to get a new SIM card as my phone was showing "Unable to connect to network" and "no SIM card installed", making it impossible to recieve and make calls and text and use my mobile data. I got the card yesterday 5/6/23...

Natlee59 by Explorer
  • 375 Views
  • 1 replies
  • 1 Helpful

Resolved! Old O2 sim still active after port to EE

Hi,I initiated my port to EE from O2 yesterday and received a text saying it would be complete by 6PM today.At 6:20PM I had a second text stating “Your existing number transfer to your EE plan is now complete, please turn your device off and on again...

lukeholl by Visitor
  • 907 Views
  • 1 replies
  • 2 Helpful