SIM cards & Porting

Resolved! Activeted sim to another phone nr and phone

So recently I bought a new contract from ee, keeping my current contract as well and by mistake I activeted the new sim to my current active sim(nr.) . Now both sims are not working and giving the message "sim 1 not provisioned" and they are not co...

Resolved! Message from EE saying your number transferred but unable to dial out

Moved from O2 to EE text message saying your number transferred at 10.56am now after midnight and tried restarting the phone several times but unable to dial out also on checking in the mobile settings under primary number it still shows O2 Also gett...

Resolved! Reactive a old mobile number

Hi my son has been studying abroad in Japan for 12 months . I paid for his mobile /sim in our family account for many years his tel will be available to see before Aug 2024 on my EE account due to the charges he did not use this sim or tel number i...

How do I order a replacement sim card without making a phone call?

Hi EE communityEE keeps sending me messages saying that my current phone [Samsung Galaxy J3 (2016 ] won't cope with the decommissioning of EE's 3G network + the battery has started to drain very quickly.So, time for a new phone and I am thinking of p...

I need Live Chat to an EE tech support. No phone as SIM is switched off

Contacted EE Tech Support and they stupidly told me to switch off the primary SIM on my new iPhone, despite me repeatedly asking if that was the correct thing to do. Surprise surprise our call got cut off and now I cannot call 150 or contact them as...

Original number on SIM after porting my old original number

Hi there just come over from BT so I ported my old number, when it was completed porting I still have the original number on the SIM card. I have tried everything like turn off phone and turning back on, taking SIM out waiting for a few minutes then ...

Old number purchase

Bit of a long shot but basically I have an old Gmail account which i can't for the life of me remember the password of, there are old photos on my google drive I would like to recover. Is there a way to buy the number that is linked to the 2fa as its...

iMessage not activating with a s new sim

I recently got a EE Sim just to receive SMS codes since my older one wasn’t working. It said 24 hours to activate but usually my sims work instantly. When I checked I message and says waiting for activation then says error or unsuccessful

Yesterday morning I started the PORT with my PAC number

Hi there. I am in a similar situation. I transferred from O2. Yesterday morning I started the PORT with my PAC number and the text confirmed it would be done by the end of August. I have not had another text and I still have the EE number. How did it...

Resolved! Hi

I need SIM card contract