PUK code too short

mattzz
Contributor
Contributor

‎05-11-2024 05:27 PM

Please can you help. I have an EE pay as you go. I have managed to lock it by getting PIN wrong. I have got my PUK code from my account online but it's only 7 digits long, it needs to be 8 digits long for the phone to accept it. Do I need to add a digit or 0 or something to the start or end

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1 REPLY 1
Michael_D
EE Community Support Team

‎06-11-2024 08:46 AM

Hi @mattzz 

Thanks for coming to the community.

You are right, the PUK should be 8 digits but it would usually show if there was a 0 as part of it and I wouldn't want to guess as you only get so many attempts to enter it.

The best thing I can suggest would be to get in touch with our customer service guides from another phone and they can check the PUK against your account.

Michael